Commercial fairness
Refund & return framework ·
This Refund Policy explains how Strainttgloweo handles cancellations, reimbursements, and credit notes for paid informational programs, consulting sessions, and digital kits sold from Finland. Dates reference the edition shown in the hero title; archived PDF invoices retain the wording valid at purchase unless we notify you of a material amendment with a right to exit.
01Scope of this policy
The policy applies to fee-bearing offerings sold directly by Strainttgloweo through invoices, bank transfers, or checkout flows we operate. Reseller or marketplace shipments follow the marketplace rules unless a written side agreement states otherwise.
Donations, introductory calls explicitly marked as non-binding, and purely voluntary community events without ticketing generally fall outside refund mechanics unless we publish separate conditions at registration.
02Cooling-off and statutory rights
Consumers habitually residing in the European Union may have a fourteen-day right to withdraw from distance contracts, subject to exceptions for bespoke digital content delivered immediately after consent. Where you request instant access to downloadable material, confirming loss of withdrawal may be required before delivery; we will surface that language at checkout.
Nothing here shrinks non-waivable consumer protections under Finnish implementation of EU directives. If a court or authority finds a clause unenforceable, the remainder stays valid to the maximum extent.
03Live consulting and facilitated workshops
Cancelling at least ten Finnish business days before the first scheduled session typically qualifies for a refund of prepaid fees minus non-recoverable third-party charges already committed in writing (venue deposits, specialist subcontractors disclosed on the estimate).
Late cancellations inside the ten-day window may convert to a twelve-month credit note, helping teams reschedule without forfeiting entire budgets, unless mandatory law mandates cash reimbursement.
04Digital downloads and kits
After you receive download links or unlock codes, withdrawal may be limited because supply began with your agreement. If files are corrupted or incomplete through our fault, we will reissue access or refund within fourteen days once you provide evidence such as checksum failures or missing modules.
05Composite bundles
Packages that mix live hours with digital assets are invoiced proportionally. Delivered sessions or modules already supplied remain billable; not-yet-delivered elements may be removed from scope with price adjustments emailed as a credit memo or revised invoice.
06Corporate purchasers
Businesses purchasing for staff may reference internal procurement policies. Net payment terms on invoices govern late fees separately; refund conversations still use this framework unless a master services agreement overrides with equal transparency.
07Failed or reversed payments
If a transfer reverses due to insufficient funds or fraud alerts, access suspends until settlement. We cooperate with banks and only restore materials when funds irrevocably clear.
08Currency and payment rails
Invoices default to euro unless another currency is expressly agreed. Foreign exchange differences between your bank and ours do not create separate entitlement beyond the EUR face amount unless regulations require otherwise.
09Chargebacks and payment disputes
Contact us before initiating card disputes so we can trace ledger entries. Friendly fraud or chargebacks after successful delivery may lead to account restrictions and recovery of legal costs where permitted.
Provide delivery confirmations and timestamps when escalating to card networks; we maintain logs of access for informational products.
10Credit notes
Credits expire twelve months from issuance unless extended in writing. They are non-transferable except when corporate restructuring documents show clear succession.
11Force majeure and extraordinary events
Severe disruptions—such as widespread infrastructure outages or travel bans—may require rescheduling instead of instant refunds. We document alternatives in writing before applying retainers to covering sunk preparation time.
12Dispute etiquette
Parties commit to candid exchanges of facts before escalating to arbitration or courts. Mediation institutions in Helsinki may be proposed for mid-sized commercial claims if both sides opt in.
13Recordkeeping
Accounting entries, refund approvals, and correspondence are retained per Finnish bookkeeping legislation and the Privacy Policy schedules.
14Policy changes
We may refine this text to track regulatory updates or new product categories. Purchases completed before a change rely on the version linked in their confirmation email; we version PDFs where feasible.
15Registered trading identity
Strainttgloweo, Lammaslammentie 9, 01710 Vantaa, Finland. Business identifiers, VAT numbers, and registry extracts appear on formal invoices as applicable.